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Top Reasons for not getting an answer email from us


Customers send support requests, purchase licenses or use our web forms, but later some complain we never answered.
Please check if you may have met one of this conditions:
  • Check if you typed your email address correctly. Copy & Paste the email used and send a test email there. Maybe you missed a letter or swapped a few and don't see it yourself.
  • Check your spam folder for an answer. Sometimes our emails end up in spam folder.
  • Contact us with another email address. If your email server blocks us, we can't easily reach you. A second email address may be handy for us to contact you.
  • Check if you can white list our email address for your mail server.
  • Check if your mailbox on the server is not full. Moving a few emails in your mail app from inbox into a local archive folder may free up space on the server.
  • Send your email again after two days. Sometimes an email just gets lost.
It is sometimes scary how angry people can get if they don't get an answer in time. Sometimes we need to lookup a phone number and call clients to inform them their email is broken.
As usual, this just works fine for 99% of all emails.
02 12 19 - 07:49